Welcome to GLAZÉIA. By accessing our website, social media pages, or purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
GLAZÉIA is a jewellery brand offering fashion and handcrafted jewellery products. These Terms & Conditions apply to all users, customers, and visitors interacting with our brand through any platform.
By using our services, you confirm that you are at least 18 years of age or accessing under parental supervision.
2. Products & Descriptions
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All product images are for representation purposes only.
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Minor variations in colour, texture, or finish may occur due to lighting, photography, screen settings, or handcrafted nature of jewellery.
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Product descriptions are provided to the best of our knowledge and accuracy.
3. Pricing
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All prices are listed in INR (₹) unless stated otherwise.
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Prices are subject to change without prior notice.
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Any applicable taxes and shipping charges will be calculated at checkout or communicated separately.
4. Orders & Payments
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Orders are confirmed only after successful payment.
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Payments are processed through secure third-party payment gateways.
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GLAZÉIA does not store your card or payment details.
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We reserve the right to cancel or refuse any order in case of suspected fraud, incorrect pricing, or product unavailability.
5. Shipping & Delivery
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Delivery timelines are estimates and may vary based on location, courier delays, or unforeseen circumstances.
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GLAZÉIA is not responsible for delays caused by logistics partners, natural events, or government restrictions.
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Shipping details must be accurate; we are not liable for delivery failures due to incorrect information.
6. Returns, Exchanges & Refunds
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Due to the nature of jewellery, returns or exchanges are accepted only if the product is damaged or incorrect upon arrival.
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Any issues must be reported within 24–48 hours of delivery with clear images/videos.
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Refunds (if applicable) will be processed after inspection and approval.
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Customized or made-to-order jewellery is non-returnable and non-refundable.
(You may customize this section further based on your exact policy.)
7. Jewellery Care & Usage
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Jewellery should be handled with care.
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Avoid contact with water, perfumes, chemicals, and excessive moisture.
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GLAZÉIA is not responsible for damage caused due to improper use, storage, or handling after delivery.
8. Intellectual Property
All content related to GLAZÉIA, including logos, images, videos, designs, text, and branding, is the exclusive property of GLAZÉIA.
Unauthorized use, copying, or reproduction is strictly prohibited.
9. User Conduct
You agree not to:
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Misuse our content or services
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Provide false or misleading information
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Engage in abusive, unlawful, or harmful behavior toward the brand or its representatives
10. Limitation of Liability
GLAZÉIA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services beyond the value of the purchased product.
11. Privacy
Your use of GLAZÉIA is also governed by our Privacy Policy, which explains how we collect and use your personal information.
12. Changes to Terms
GLAZÉIA reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
14. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Brand Name: GLAZÉIA
Email: care@glazeia.com
WhatsApp: +91-9152333913
Effective Date: 31.12.2025